This note will help you decide which report to use for which purpose. Click here to see a note on those reports, organized by the reports themselves.

These reports run on separate servers from the webstores, and are not affected by outages of those servers.

Manage the Door

Use the Reservations report, reachable via the [rsvns] link on the dashboard's line for the event in question. Use the search field at the report's upper right to find a specific patron. If you don't have internet access at the door, you can click the Printable link above the colored banner and then print that page. If you are using our GateKeeper feature to scan QR codes at the door, click the Show gate scans link above the colored banner. Prices are not shown in this report. Click here for more on this report.

Find a Reservation

Use the Orders ... by purchaser name report, and then use the search field at upper right to find a specific patron. If you know the event to look in, use the Reservations report, reachable via the [rsvns] link on the dashboard's line for the event in question, and again, use the search field at upper right to find a specific patron. Click here or here, respectively, for more on these reports. If you only know the patron's email address, phone number, or authorization/transaction ID, use the Search for an order by e-mail, phone, or authorization code link on the dashboard.

Pull Tickets for a Single Event

Use the Reservations report, reachable via the [rsvns] link on the dashboard's line for the event in question. Click on the Sold column to sort by the date and time the order was created. Hold the mouse over the purchase date to see a tooltip with the time of day. Click here for more on this report.

Pull Tickets for Multiple Events

Use the Orders by purchase date report. Click here for more on this report.

See Orders for a Single Event together with their Monetary Details

Use the Sales report, reachable via the [sales] link on the dashboard's line for the event in question. Seating and ticket type deatils are not shown in this report. Click here for more on this report.

See Orders for Multiple (typically future) Events together with their Monetary Details

Use the Sales by event report. Change the date range if you are interested in events that are not shown. Click here for more on this report.

Request Payment or See How Much We've Paid You in the Past

Use the Disbursements report. Click here for more on this report. You may want to double check the Payees page before requesting payment. Click here for more on managing payees.

Get Lists of Patrons

Use the Orders ... by purchaser name report. Use the Download as CSV link at the top if you want to transfer the information to a spreadsheet. Use the for events matching field to include only orders assocated with a specific production. Use the Download as CSV link at the top if you want to transfer the information to a spreadsheet. Click here for more on this report.

Get the List of Cast Members to Credit for Sales

Use the Orders ... by credited name report. Use the Download as CSV link at the top if you want to transfer the information to a spreadsheet. Click here for more on this report.