This checklist contains five mandatory steps, each with a small number of tasks to perform (step 2 has parts A and B).

Buy (fake) tickets to see what your patrons would see when they buy tickets.

Click on the first link in the Management section of the dashboard (View webstore as regular shopper). Make sure you buy enough tickets to see at least one at every price and in every section, if you have more than one.

This is a two part process, a light blue step, followed by a purple step.

  • 2a Allocate seats to the box office. That way, we can't sell them online while you are trying to sell them to someone standing in front of you.
  • 2b Once the seats are allocated to the box office, you can sell tickets for them.

The instructions are different depending on what kind of seating you have:

Steps for allocating to the box office when seating is general admission:

  1. Click on the Manage Seats link near the top of the dashboard. Then click on one of the performances in the calendar that shows at the top of the tab.
  2. Click in the gray rectangle that indicates the number of seats available online. A text field will appear below.
  3. Enter the number 4 in the text field.
  4. Click on the light blue Allocate to box office link that has appeared at the right in order to effect the change.

The ribbon of colored rectangles below the calender should show the number 4 in a light blue rectangle, and the number of remaining seats still allocated to the webstore in a gray rectangle.

Steps to sell 2 of the 4 seats that you've allocated to the box office (general admission).

  1. Make sure you are looking at the Manage Seats tab you used in step 2a and have clicked on the performance in the calendar you used in that step.
  2. Click in the light blue rectangle that indicates the number of box office seats. A text field will appear below.
  3. Enter the number 2 in the text field.
  4. Click on the purple Sell seats (add to basket) link that has appeared at right. A 2-seat reservation will be added to the shopping basket.
  5. If you have more than one ticket type, use the basket's dropdowns to pick ticket types for your reservation.
  6. Click the checkout button.
  7. Notice that Cash has been automatically chosen in the line just above the name field. Fill in a valid email address and as many other fields as you like, and then click the Complete purchase button.

Click on this link for more information on allocating, selling and holding seats in a GA setting.

Steps for allocating to the box office when seating is reserved:

  1. Click on the Manage Seats link near the top of the dashboard. Then click on one of the performances in the calendar that shows at the top of the tab.
  2. Pick 4 seats in the same section. Click on each of them in succession. A thick black border will display around the seats, indicating that they are selected.
  3. Click on the light blue Allocate to box office link that has appeared at the right in order to effect the change. The 4 seats will change color to light blue.

The color coded rectangles below the seat chart will now display a light blue rectangle to indicate that 4 seats have been allocated to the box office. If you have made any test purchases, you will see those summarized in a green rectangle, and in green seats in the chart above.

Steps to sell 2 of the 4 seats that you've allocated to the box office (reserved seating).

  1. Make sure you are looking at the Manage Seats tab you used in step 2a and have clicked on the performance in the calendar you used in that step.
  2. Click on 2 of the light blue seats. A thick black border will display around the seats, indicating that they are selected.
  3. Click on the purple Sell seats (add to basket) link that has appeared at right. A 2-seat reservation will be added to the shopping basket.
  4. If you have more than one ticket type, use the basket's dropdowns to pick ticket types for your reservation.
  5. Click the checkout button.
  6. Notice that Cash has been automatically chosen in the line just above the name field. Fill in a valid email address and as many other fields as you like, and then click the Complete purchase button.

Click on this link for more information on allocating, selling and holding seats in a reserved setting.

Check the test receipts to see if we got any of these wrong:

  • Dates
  • Times
  • Event name
  • Prices
  • Address
  • General admission

    Make sure the number of seats is correct. It should be all the seats, not just the ones you want us to sell. Allocate the ones you don't want us to sell to the box office (i.e., you).

  • Reserved seating

    Check row lettering, seat numbering, and the location of sections. Make sure the seat counts match yours.

Choose a performance from one of the lines in the Events section of the dashboard. Click on the [rsvns] link in the second column. Make sure this report gives you what you need at the door, and at other times when you want to see who has purchased tickets.

A dotted line underneath text means that you can hold the mouse over that text to get a tooltip with more detailed information.

If you have decided you want to convert the test drive to a live webstore, send us an email giving us permission to convert the test drive to a live webstore. But please read these warnings first:

Please remember: each of the five steps in the checklist is mandatory, and step 2 has parts A and B.

  • Don't post the link until after you receive the official go-live email from us — purchasers often miss the 'TEST DRIVE' notation on the test receipts, and think they have bought real tickets.
  • Don't announce a specific date and time for the opening of online sales; see this entry from our FAQ page for details.
  • Check this list of specific features you might reasonably assume we have (but we don't).

If we haven't scared you off, here is what happens in the go-live process. First, we do some things:

  • We remove all the test notation and reservations from the test drive.
  • We turn live credit card charging on.
  • We turn web sales off.
  • We send you an email explaining how to turn online sales back on, whenever you decide you want to begin selling online.

When you receive that email, then you do some things:

  • You make one last pass to proofread the information presented, to be absolutely sure you're ready to open sales.
  • You arrange to post the link on your own web page(s).
  • You turn web sales back on.