Procedures for Testing a New Production

Do what one of your patrons will have to do

As long as you have enabled online sales, typically via the Per-Show Settings tab, you can almost purchase a ticket, which is the best way to test your webstore.

  1. Start from your own page. That's the page whose address shows in the Website field on the Webstore Settings tab.
  2. Click on the purchase tickets (or equivalent) link that you should have placed on that page.
  3. Go through the entire purchase process, but after getting to the checkout page, do not enter any credit card information.
  4. Instead, verify the pricing, fees, address, dates and times.
  5. Then click the Cancel purchase link near the top of the page.

If that didn't work…

If you can't purchase tickets, here are the 2 most likely causes:

  1. You have not enabled online sales for a new production, via the Allow sales box on the Per-Show Settings tab.
  2. You have not set pricing, via the Ticket Prices tab.

And to do a quick scan for problems:

The Dashboard will list potential problems for all your future events at a glance. Put the mouse over most of the notes to get tooltips with more details.